SR Mailing (“we,” “our,” “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you interact with us, including when you visit our website, place an order, or engage with our marketing and customer service.

1. Information We Collect

We may collect the following types of information:

• 
  Personal Information: Name, company name, email address, phone number, billing/shipping address, payment details.
  
• 
  Account Information: Login credentials, order history, saved preferences.
  
• 
  Order & Transaction Data: Products purchased, delivery details, invoices.
  
• 
  Tracking & Analytics Data:
  
  
  Website usage via cookies and analytics tools (e.g., page views, time on site, IP address, device type).
  
  
  Email tracking (e.g., open rates, link clicks) for marketing performance.
  
  
  CRM tracking (customer interactions, quotation history, account activity).

2. How We Use Your Information

We use your data for:

• 
  Processing and delivering orders.
  
• 
  Providing customer service and technical support.
  
• 
  Managing accounts and CRM activity.
  
• 
  Personalising website experience.
  
• 
  Sending service emails (order confirmations, delivery updates, support requests).
  
• 
  Sending marketing communications (only if you have opted in).
  
• 
  Monitoring website and email performance for service improvements.
  
• 
  Complying with legal and financial obligations.
  

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality and user experience.
  

• Analyse traffic and website performance.

• Track customer journeys for remarketing campaigns.
  

• Measure the effectiveness of marketing campaigns.
  

You can manage cookies through your browser settings.

4. Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties when necessary:

• Service Providers: Delivery companies, payment processors, IT and CRM providers.
  

• Analytics & Marketing Tools: Google Analytics, email marketing platforms, advertising networks.
  

• Legal Obligations: When required by law or to protect our rights.
  

5. Data Storage & Security

• Data is stored securely on our systems and trusted cloud providers.
  

• Access is restricted to authorised personnel only.

• We retain personal information only as long as necessary for business, legal, or compliance purposes.
  

6. Your Rights

Under UK GDPR and applicable data protection laws, you have the right to:

• Access the personal data we hold about you.
  
• Request correction or deletion of your data.
  
• Restrict or object to certain types of processing.
  
• Withdraw consent to marketing at any time.
  
• Request data portability.
  

To exercise these rights, please contact us at info@srmailing.co.uk.

7. Marketing & Customer Tracking

• We may use customer interaction data in our CRM to improve account management and service.

• Marketing emails include tracking pixels to measure engagement.

• You can unsubscribe at any time via the link in our emails or by contacting us.
  

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

SR Mailing Ltd

151 Great Ducie St, Cheetham Hill, Manchester M3 1FB

info@srmailing.co.uk

0161 839 1374